Callahan Enterprises


Available Positions

We are continuously seeking qualified, motivated individuals with integrity who want to become part of a growing company with a huge potential to succeed. We value our employees and the role they play in our success. We recognize and reward their achievements and we invest in their training, development, benefits and compensation. We take our work seriously and looking for those who do the same, but who also takes pride in solving complex problems and satisfying our clients. Imagination, Innovation, continuous improvement and creativity are all highly desired.

The majority of our positions are in the IT industry. However, we often have administrative, sales, and clerical positions. Our available positions can also be anywhere in the continental U.S.; therefore, all job descriptions for Current Openings show exact locations. Job Descriptions for On-Going Needs may be for multiple locations.

We invite you to explore our web site to learn more about:

•Our company
•Our people
•Our ethics

SMART-T Help Desk Supervisor (2 openings)

The ideal candidate is a former NCO/SNCO with detailed subject matter expertise of AEHF communication and the SMART-T suite of equipment. Candidate should be capable of applying troubleshooting techniques to formulate solutions to problems not resolvable by users or maintainers in the field. Candidates should also possess:

•    Ability to manage team to standards of performance established by customer and corporate leadership team
•    Ability to work within a team to resolve internal and external conflicts
•    Ability to train new team members on processes and procedures
•    Ability to provide timely solutions for problems and calls for help from SMART-T users and maintainers
•    Ability to communicate with SMART-T users and maintainers to capture, document, and convey details of reported problems and needs for help to formulate a solution and in turn guide the user/maintainer through the resolution
•    Ability to interpret system drawings and interface documents to identify problems not isolated by SMART-T Built In Test (BIT) or system alert messages
•    Understanding of the physical security and handling of cryptographic and COMSEC material
•    Understanding of cryptographic key management, COMSEC encryption devices, and router based communications
•    Self-motivation to execute tasks in between help desk calls 

Job Duties

•    Lead team of 5 full time technicians in the execution of their duties
•    Serve as back-up technician during peak operational periods (may include weekends and holidays periodically)
•    Plan and manage schedule for team members and help desk operations
•    Assist team in diagnosing problems with systems based on user descriptions
•    Train team members in corporate and customer policies and procedures
•    Guide users through troubleshooting procedures
•    Coordinate with external stakeholders (hardware manufacturers, software manufacturers, service level maintenance depots) to document new and existing system faults
•    Assist with the implementation of COMSEC encryption to establish secure communication
•    Assist users in establishing communication during operational activities
•    Maintain a SECRET clearance